U-STEP The U-STEP comes complete with two compact, lightweight ‘packs’ that easily attached to the sides (left & right) of a full body harness by choking around the harness. In the event of a fall, a worker can immediately pull the webbing from the ‘packs’ and connect the locking clasps, creating a loop that the suspended worker can step on - to alleviate harness pressure, and reduce the risk of suspension trauma. The webbing/loop is also easily adjustable to varying lengths, which accommodates different body sizes and allows for continuous adjustment during suspension.
The U-STEP is to be used in conjunction with a full body harness and a complete fall prevention/rescue program. It can be attached to most harness sizes, styles, and brands.
Payment & Security
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We have a 15-day return policy, which means you have 15 days after receiving your item to request a return for a store credit. Items must be unused and in original unopened packaging.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Items that are returned may be subject to a restocking fee of 20%
Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, custom products (such as special orders or personalized items), and Fall Protection and Covid-19 related items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Custom orders are not eligible for returns.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.